プルマン 貴陽 (貴陽鉑爾曼大酒店) (Pullman Guiyang)

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Most of the staff are ignoring or careless what the customer need, I stayed 6 night without my bed light, I informed the front desk and never got fix, 😢

Let me begin saying I am a hotels.com GOLD member and always read reviews but never leave them. This hotel was SOOO amazing I must let you know. As an American living and traveling often in China I try to always choose 4-5 star hotels for English. This hotel didn't disappoint. The man at the front desk was Jack. He gave me an upgrade and also allowed me a free late checkout. Wonderful service. The breakfast buffet was possibly the best I ever had...even at much more expensive hotels. The waiter Harrison and the waitress Shmiley were always ready to make my cappuccino and even hold the elevator and wish me a good day when leaving. The head chef, Louis Deng, he walked me around to tell me the different foods and which part of China they came from. I didn't get a chance to use the pool or gym on this trip so I can't comment on this. My bathroom was amazing. Huge bathtub with free bath salts. Shower was huge with a massive rain shower at high pressure. I truly give this hotel an 11/10!!! I sadly don't think I will return to Guiyang but if I ever do 100% staying here! Thank you for your wonderful service! =)

The staffs are not good customers care. Our room access card is being disabled for few times. We extend one night by bookig thru Expedia...We did show our booking confirmation to the staff to contiue for the occupancy. However, when we come back in the mid-night, the access card is disable...we are tired and wait for a while to re-activate our access card....Their reason said...the bookinng thru Expedia didn't arrive to their system...but there is nonsense as we had shown to them....

at night, the alley next to hotel sells lots of food..

Best hotel in Guiyang for me. Will return every year on business.

this hotel is great only 20 min from the airport. the rooms were great and very helpfull staff.

Great location and friendly staff. There was a small issue that I noticed my door was left open when I returned, possibly the cleaner forgot to lock it up.

The wifi in the room did not work. The hotel is next to a shopping mall and there is KTV in the hotel. The lobby is nothing to write home about The rooms are small

The hotel is 3 years old but was not designed to cope with flooding. The generator and all food were stored in the basement so when a big storm hit we had no power, running water, flushing toilets, food, functioning lifts for 3 days. The rest of the city was up and running after one day. Staff were unconcerned about the welfare of guests.

I recently had a terrible experience at this hotel. Hotel management completely disappeared for the first half of a three-day blackout/clean water outage, making zero effort to ensure guests had adequate light, food or clean, safe water to drink or wash with for days. A large group of us guests had to repeatedly request (and then wait long periods of time) for clean, safe water to drink and wash with, as well as water to adequately flush our toilets. This hotel could not help the power and water outage, but their service could have been a million times more efficient, helpful and timely than it was. They failed dismally to serve and protect their guests during a crisis. Further, I was promised a refund for the hotel stay that did not materialize, and that I now have to pursue from abroad.