イートンレジデンスKLCC バイ・ルナ (Eaton Residences KLCC by Luna)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

No restaurants nearby. Never answer phones Very poor service. No tea and coffee in the kitchen. We krpt on messaging for room cleaning and towels but omly once btought towels but they never cleaned the apartment in whole week.

Nice accommodation but too crowded and check in was a mess! Cheap “luxury”

We were very disappointed with our stay at Eaton. Upon arrival, the apartment was in unacceptable condition—bedsheets and towels were stained, and the floors, cupboards, and bathroom had clearly not been properly cleaned. We reached out to the property manager, Osman, who offered a quick 20-minute cleaning, which was not sufficient given the level of dirt and disrepair. And after a long day of travelling all we wanted to do was relax. We asked for a refund, as the condition of the property did not match what was advertised. Unfortunately, the property manager declined and did not adequately address or resolve our concerns. We did not feel comfortable staying and ultimately chose to leave. The guest service experience was also very poor. When we tried to express our concerns, Osman was confrontational—raising his voice and speaking over us rather than listening or trying to help. This was the most disappointing accommodation experience I’ve had. I would not recommend staying here.

Unfortunately, my stay was far below expectations. The shower was filthy, with visible fungus on the glass door and floor — it clearly hadn’t been properly cleaned in a long time. When I went to the kitchen, I grabbed a glass for water and was disgusted to find dirty utensils everywhere and no dishwasher or proper cleaning supplies available. To top it off, the towel provided had yellow stains — absolutely unacceptable and unhygienic. This place seriously needs a deep clean and better attention to basic hygiene standards. I would not recommend staying here.

Very good location. MRT Conlay subway station 3 minutes walk. Large trendy shopping mall Pavilion, 12 min walk. We had a 1-bedroom apartment with view of Petronas Twin Towers from the bedroom. Our apartment had stove, microwave and washing machine with dry cycle. The rooftop infinity swimming pool is a great selling point for this property. Might be very busy at times. Security staff very good. There is not very close 7-Eleven or other convenience store around. Be aware while booking this is huge apartment building with different companies renting and some people had bad experience so do your research properly. Constant movement of people with luggage in and out. Elevators can be busy.

This building is ran by a slew of management companies. The ppl we dealt with were below average. Our unit did not have have wifi that worked. So the next day we were moved to another unit. We were only provided with one toilet paper roll at a time. We had to keep asking for TP via WhatsApp. The apartment didn't have enough kitchen ware for a family. Our toaster was broken so we asked for a new one but they refused to replace it. We also had to keep asking for towels. When we arrived at the building we had to wait around for a good 30 minutes for them to show up to provide the key. I was sending them updates from the time we landed till we were at the building. It's a nice building with a really cool infinity pool but however with the subpar service from the managent ppl it made our stay a bit disappointing. I understand this is not a hotel with daily service. However, the apartment shud be stocked with all the necessities for the duration of my stay.

This was by far one of the best prooerties we have stayed in. The apartment was beautiful, the views were great and the infiniti pool was amazing! Only thing I would say is when it rains hard, the rain water has come in to our unit and we had to mop it all out. If something can be done about that, this property is a 11 out of 10!

Good views, not so clean within apartment.

We had a lovely stay here. We had a late check in and I was worried that might be difficult but it was easy to contact through WhatsApp and Mohammad Osman met us and provided everything we needed. The rooms were very spacious wifi worked well, beds were comfy and laundry facilities were a bonus. Great we could walk to Petronas towers, aquarium and fountains. The pool as others have said has an amazing view! Check out was easy, we’d stay again.

Nice hotel , pool was very clean and rooms was very good , clean and tidy also lots room.