定山渓　ゆらく草庵 (Jozankei Yuraku Soan)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Had a relaxing stay. Staff were awesome!

I booked the "Universal Room 36sq, Non Smoking, 2nd to 3rd floor, with Hot Spring Bath." The room was clean, comfortable, and quiet with two twin beds and a private hot spring bath. Booking this room included breakfast for two daily, even though I was traveling solo. The breakfast is a Japanese-style breakfast that comes with many small dishes including miso soup, rice or porridge, a lot of seafood and typically two small meat dishes each morning. There are separate female and male public onsens (hot spring baths), as well as four private hot spring baths in a separate location, each of which is open air but protected from the elements. The onsens are lovely. I had a 90 minute massage that was very relaxing, highly recommend. The staff is extremely accommodating and kind. Some staff speak some English, though I recommend having the Translation app available to help with communication if needed.

Breakfast menu was below average, non of the staff spoke English it was very difficult to try to communicate with them , I made my booking without the dinning package I decided to added on upon my arrival , the dinner for each person is approx 2000yens equivalent to usd70.00 x 2 usd140.00 . The 1st night dinner was very disappointing then the next morning I went to the front desk use Google Translate to communicate with the staff they do the same to com with me finally

Wonderful rooms. Dinner and breakfast were great. The onsen was amazing

Great Onsen facility 👍

We loved our room which overlooked the river. The staff was incredibly welcoming and helpful, especially with overcoming the language barrier. It is really hard deciding on which ryokan to go to but if you're looking for a more intimate and traditional experience, this is a great option! They had a private onsen in our room, public baths seperated by gender, and four private baths as well. All of the facilities were beautiful and very clean!

Be warned that the luggage can only be stored in the hotel before 1:00 pm on your check-out day, and you are not allowed to stay in the hotel afterwards. No exception and the staff said that is a rule which is understandable. So you have to pull your suitcase around if you still want to tour around Jozankei.

The location is good. But the food is not that great if you are not a fan of sashimis. Also allergic to crabs and was not informed about them in the menu. And there is no replacement options.

Thoroughly enjoyed my stay here for 2 nights. The benefit of being able to wear just socks and walk throughout the hotel is amazing. Being able to use a private onsen on the first floor and in your room is very nice. While food is good, I wouldn't call it great. It's multi-course but always has a hotpot round and you can order extra dishes if you are hungry. If you stay for 2 nights, you can choose your next night's main dish but it's also hotpot style main. Wouldn't recommend staying for food but everything else is fantastic and worthy of 2 nights stay.

Great facilities and staff