フラ フラ リゾート トゥルーリー トロピカル アンド ファン ウェルネス (HULA HULA RESORT l truly tropical and fun wellness)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

It was good for the price until the check out time came and the staff started checking the room like they were on a hunt and we were suddenly told our passport won't be returned until we paid a ridiculous amount citing a mark on a bedsheet. when my wife went to see the finding it was just a normal usage bedsheet mark. My wife was misbehaved with and money was demanded repeatedly, she decided to stop interaction with them and cleaned the bloody spot herself which came out with a second some shampoo was applied to it. By this time I park the car and came to check the matter and it was a beyond stupid reason to ask for money for a small mark on a bedsheet which is supposed to be washed anyways by house keeping. Not only this but another couple was standing at the reception with the same exact reason for blackmail to which point I confirmed if the clean bedsheet is okay for them, threw some "good words" in and left. In all of my life of travelling this was hand down the most bizarre, absurd and insane experience I ever had. Avoid this hotel if you don't enjoy being harassed and blackmailed!!!

Poor experience

The hotel was lovely and pretty quiet. The staff had very low level of english so difficult to communicate. The gym has no air con so close to impossible to train there. Location is brilliant, close to good gym and nice restaurant

Beautiful place, Lovely staff! I would visit again ❤️

Clean room, Outdoor pool, nice view.

The room was very basic but all in all it was ok. The bathroom, however, was another story. The shower head holder was broken and didn't hold the shower head up, the water didn't drain, so we were standing in inches of dirty water when showering. No shower curtain or any type of partition so there was water everywhere after showering. The bathroom alone made the whole experience quite gross. The balcony door didn't lock and the curtain holder was broken, which made it hard to open and close. There was a constant bad smell in the room, like blocked drain, which might explain the shower not draining properly. If we needed anything (water, toilet paper), we were told we had to wait until 3pm the next day. The staff were not as friendly and welcoming as we are used to in Thailand, we haven't had this disappointing level of service before so we understand it's not typical for Thailand. On the plus side, the breakfast was good, Palm, the tour guy, was really nice and helped us organise a boat trip and the outdoor aesthetic is very nice. We will not be returning to this hotel unfortunately.

I am a vegetarian(no egg) and found absolutely nothing to eat at breakfast. There were no options except fruit, oatmeal or corn flakes. I requested to borrow knife to cut fruits I got from local market but they refused to provide knife. For a person on holiday these small things are important.

Very courteous staff The building needs some maintenance attention beyond house keeping.. Walls, washroom tiling + power outlets need a refresh Thank you to the staff - always smiling & polite. The gentleman who books tours is a also helpful guide.

From the moment we arrived at Hula Hula, the staff were exceptional. Checking in/out was smooth, rooms well cleaned and stocked, pool always clean, and the staff always attentive, polite and friendly. The breakfast buffet had a varied selection and the pool food was great. The location of the hotel is always great, close by to great restaurants and amenities and easy to get Grabs or transport to and from the hotel. I would highly recommend this hotel!

The staff were very friendly and helpful. The entrance to the hotel and pool area is nice. The room was dated with various elements broken / not working. The room had been serviced for arrival but it wasn’t clean and had to request for it to be cleaned. We stayed in the private pool villa.,