トーレ ソフィア カンクン (Torre Sofia Cancun)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Desde que llegue fue una odiosa poder acceder a la habitación el codigo no funcionaba mas de 2 horas tube que esperar y al entrar a la habitación era un asco olía a podrido el baño ,un olor tan asqueroso que no podía soportar tube que abandonar la propiedad 3 horas después y jamás se me devolvió el dinero ,no recomiendo esa propiedad

The water pressure was weak in the shower, the shower head was clogged. Ran out of toilet paper multiple times. It felt run down, even the pools lights were broken. Felt like this like this places needs a little love, but it looks beautiful in photos and the views are nice. :)

Mi tercera vez en Torre Sofía y una vez más quedé encantada. Esta vez me hospedé en el apartamento 4D y la experiencia fue espectacular. Todo estaba impecable, cómodo y muy bien equipado. La ubicación es excelente, el ambiente tranquilo y seguro, y la atención siempre muy buena. Sin duda seguiré regresando y lo recomiendo totalmente. ¡Gracias por otra estancia maravillosa! 😊✨

I had a great stay at Torre Sofia in Cancún. The apartment was clean, comfortable, and offered a lot of privacy, which made it perfect for relaxing. There are also shops and a pharmacy nearby, so it’s very convenient if you need anything during your stay. The staff was friendly and always willing to help. If you’re looking for a place to enjoy a vacation, this spot is truly amazing. The only downside was some confusion with fees before arrival. Expedia showed one price, but then the rental team asked to add an additional fee through their app, which was a bit frustrating. However, once we arrived at the property, everything was resolved smoothly. Overall, a wonderful experience and I would definitely consider staying here again.

Good location

The unit itself was very spacious, clean and nice overall. Many areas of improvement are needed to for any future guests. Bedrooms - Only 2 sad and flat pillows. Each bed needs 4 pillows for comfort. Bathroom - There were 4 adults but only 3 bath towels at arrival. By the time we noticed on our first night, it was too late to ask for an extra bath towel because the office staff was gone for the night. More about towels, no face/wash cloth towels, no extra hand or bath towels of any kind. Had to exchange with the security guy on a nightly basis. Upstairs bathroom shower - no water pressure and was cold water. The shower head was sprinkling making it unbearable. Our friends in the room had to come downstairs into our room and we shared taking turns to shower. Pool - We stayed in the penthouse suite with direct access to the rooftop pool. The pin code door knob did not work to allow us back into our unit so we had to use something to prop the door open or else use the elevator to go down a level then access our main unit doors. Also, there are no pool towels for guests so we had to use our bath towels then exchange them for new ones in order to shower. Hot tub - took 2 hours to fill... basically useless. Garbage - tiny kitchen garbage can with no building instructions on where to put garbage when full. We had to ask the security guy for a new garbage bag. Also no place for recycling bottles or cans.

Clean, a bit noisy as it's on a very busy street, we were on the 4th floor. Make sure to check with the front desk for transportation to make proper connections to get to the Hotel strip or Walmart.

Towels extremely washed out Road noise, windows are not insulated

Wasn’t super impressed with the place - definitely not what the pictures show when booking online. The hot tub took forever to fill because the water was barely flowing plus it wasn’t hot water- mire like lukewarm. The shower water pressure was very minimal

Jorge very helpful. Place was exactly as expected. Wish we had more time to enjoy.