ザ ラナ - ドーチェスター コレクション (The Lana - Dorchester Collection)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Our stay at The Lana was a lovely experience overall. The hotel is beautiful, elegant, very clean, well maintained, and has a truly luxurious atmosphere. The rooms are impressive, extremely spacious, beautifully designed, and very well kept. The pastry shop at the hotel is definitely a highlight and a must visit. The quality and experience there were excellent. However, for a hotel of this level, we felt that some details in the guest experience could be improved. The pool area was quite crowded, the water felt warm and unclear, and there was almost no shade available for hotel guests. The toiletries in the room were also disappointing compared to the standard expected from a luxury hotel. The biggest area for improvement is service consistency. There seemed to be many staff members, but sometimes the organization and communication felt unclear. During breakfast, simple requests such as ordering an espresso could take a very long time. I would especially like to mention Giulietta, one of the waitresses, who was absolutely wonderful. She was professional, attentive, kind, and genuinely helpful. She was the one person who truly stood out and made us feel well taken care of. Overall, The Lana is a beautiful luxury hotel with amazing design, excellent rooms, and a great pastry experience. However, we felt that more attention to small details and a stronger service culture are needed to create the true “wow” factor expected from a hotel at this level.

I was impressed by the elegance and refinement of The Lana, Dorchester Collection Dubai — truly exceptional hospitality throughout my stay. My visit fell just days before my birthday, and during breakfast at Riviera I was unexpectedly surprised by the maître d’, Nanouka, with a specialty from the menu, a candle, and a Riviera keepsake. It was a thoughtful gesture, perfectly aligned with the hotel’s understated style. What made the experience even more meaningful was a conversation about music. After learning I enjoy classical music and play the piano, Nanouka mentioned the Georgian composer Giya Kancheli. When I shared that I enjoyed his work but couldn’t find piano scores, she independently followed up with links to several of them — a rare level of attentiveness. Special thanks as well to Renel at the Concierge desk for his professional and attentive assistance with my travel arrangements. Outstanding experience in every sense.

Fantastic staff, breakfast is exceptional and hotel gym and spa is really really good

The front desk staff stood out. However when i tried to park my car, the valet staff gave me a hard time. The promise was "free self parking". In reality, this didn't exist. It took a lot of haggling and negotiations for me to park my car on my own.

The service I experienced at this hotel was outstanding, the hotel is beautiful and the rooms with a Marina view are stunning. The hotel has an amazing roof top pool which I highly recommended. I celebrated my birthday there and they gave me a tasty chocolate cake delivered to my room. I stayed in a few hotels in Dubai and The Lana have the most comfortable beds, I slept so good. I ordered room service for breakfast, delivered on time and again the service was perfect however I have to he honest if I compare the room service breakfast to other hotels in Dubai I did find The Lana lacked flavour and arrived a little cold. The cocktails were delicious

staff were amazing and went above and beyond to assist even when things were not exactly to our expectations. great property and great roof top infinity pool

The check in staff was not at all co operative - unlike a 5 star hotel - this hotel does not live upto 5 star service standards.

Top quality services, the food was delicious, we enjoyed this hotel very much .

Incredibly service and gorgeous hotel design. Michelin star hotels and the best views of Dubai. Bed was incredibly comfortable and the pillows were AMAZING. Definitely recommend, 10/10.

Amazing staff and service