ブランド ニュー コージー ホーム (Brand New Cozy Home)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Air conditioner was ice cold, staffs were friendly and very attentive. Fast response with care

We were excited to check into our home stay located in district 1. It was brand new, located by a beautiful green space and the river. However it didn’t have the easiest drop off and pick up spot to catch a ride. The apartment was as cozy with the exception of the bed in which we woke up the first morning stiff and sore. They did accommodate us with a mattress topper but the bed was still incredibly uncomfortable. The room was hot even with the AC blasting at its coolest temperature and we were accommodated with a fan which helped. The fan also helped with creating white noise to muffle the loud street noise. The street in front was dirty, muddy and littered with garbage. For the most part our stay was okay but the real kicker was getting blasted out of a deep sleep by the fire alarm. We jumped out of bed thinking there was a fire but it was a false alarm. There is no one onsite so we had to call someone to let them know and we had to shut the alarm off ourselves until someone arrived to ensure everything was okay. They had the fire system checked the next day and said it was due to the system being dusty. The building inside was very stuffy and seemed like it had poor ventilation. After we were reassured that the fire alarm system was checked and all was good we noticed the smoke detectors were no longer on. When we brought it to their attention they gaslight me saying not to worry. There were several people on the WhatsApp communication thread which was confusing.

The places is very modern, clean! You can walk to the zoo in 2 minutes and the easily accessible by transit.

Comfortable and cozy like your own home

Ok

Close to the river. Lots of restaurants in walkable distance

Really helpful hosts who answered messages at any time. Place was nice and clean but slightly small. Location was slightly further from the city than we wanted but still walking distance maybe 25-30 minutes.

The staff will send you videos to help you find the place and check in. I found them to be very helpful. Location is very convenient.

Clever and very comfortable, right by the river for early morning walks, easy to access main sights etc via taxi/grab. Would stay again.

I didn’t stay at all as they were full house after arrived the hotel at around 1:30am and finally got hold with someone at 2:30am. We were so frustrated to find another accommodation in very tired condition. We didn’t find a hotel till 3am. The hotel owner refunded in full to us next day, but it really ruined our holiday already. The hotel owner said they didn’t receive any booking information till 2am. It was almost 12 hours later after I made the guarantee booking. Also I found out that your company charged me two transactions. Kindly refund the other unknown charges.