東横INN上田駅前 (Toyoko Inn Ueda Ekimae)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Perfect

location is good, Building is clean, breakfast is good enough. price is wonderful. But maybe some people will have a problem which is their mattress. Their mattress is so hard. like a floor. I could sleep but my adult daughter couldn't sleep.

All a bit impersonal

The staff was friendly. I had a smoking room and asked to be changed to a non-smoking room. There were none available. They had room/fabric spray to help with the smoke smell, but it didn't help. I'm sure if I could have had a non-smoking room, I would have enjoyed my stay more. The hotel was close to the train station so it was loud during the day. It was no problem at night. It was convenient to do laundry at the hotel.

Elevator broken which was difficult with luggage

I don't recommend this hotel. The staff was cold, there is a minimum of contact or help with the staff hotel. You have to check in and check out on a machine only. On the information, it was written parking on site available for 500 yen, they showed me parking available outside the hotel, depending of them the price start from minimum 1000 yen by day.

Be aware that Toyoko Inn has double standards for not booking using their website and those booking from Expedia and the likes. If your stay is longer than one night, do not expect your room to be made, trash removed, or towels changed. They will hang a bag with towels outside your door because its company policy for not booking through them. Their daily "simple bed making and linens change policy are for members only!!! There are other hotels within walking distance I'll use for our next visit. (BTW, I stayed for 4 nights.).

Great place to stay for a reasonable price. Staff was pleasant and polite, and the room was clean and comfortable.

4pm checkin unless you are a member really annoyed me, enough that i would avoid the chain in the future. Shame as it is a nice hotel

Overall a good value for my stay. The price was affordable for a hotel so close to the train station. The staff was very friendly and helpful. The complimentary breakfast in the morning was delicious, with rice, eggs, hamburgs, soup, etc to pick from. The only con during my stay was that the bed was extremely hard, much firmer than I'm used to. For staying just one night though, it was a good choice for hotel.