ペンドリー シカゴ (Pendry Chicago)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Great staff and property!

We stayed at the Pendry Chicago for a week. The one time housekeeping cleaned our room they did a poor job, including not changing dirty glasses, removing and not replacing a bath mat, not refreshing tissues and toilet paper, and not fully cleaning the toilet. The next day we put a privacy sign on our door and left for the day. When we returned, the sign was on the inside of our door, clearly showing someone had entered the room without our consent. When we brought this up to management, we got the runaround and claims that security scan reports of our door showed only our entries. When I made clear that I had documentation of there being no housekeeping that day through texts with the hotel and receipts showing our absence for the full day and there was no longer any plausible deniability to be had, the security team admitted that a housekeeper had entered the room despite the privacy sign on the door. Later, they spoke to the employee, and told me their internal investigation showed an accidental entry, which makes no sense given the privacy sign on the outside of the door, the hanging of the sign on the inside of the door after entry, and the room not otherwise being touched. The only thing that makes sense is someone cased our room and decided there was nothing worth stealing, then hung the sign inside after it fell off the door. Also, the windows are thin and even earplugs don’t help with the street racing noise and sirens outside . Don’t recommend staying here.

Staff was amazing. Great hotel and location!

Delightful staff and property, perfect for downtown adventures

Beautiful hotel in ideal location. The bar is amazing. Hotel is full of amazing details.

I absolutely loved it! I little bit noisy but close to literally everything!

Great and very elegant hotel! I absolutely loved it! The only thing is a little bit noisy but it’s the price you have to pay to be in an excellent location, you have everything you need in a walking distance. I would definitely stay here again.

Great staff and location.

The staff were extremely accommodating and friendly.

Room was clean. People nice.