ソフィテル パリ アルク ドゥ トリオンフ (Sofitel Paris Arc de Triomphe)

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Clean room, helpful staff

* Pros: - Great quiet location, within 10-minute walk to Charles De Gaulle Etoile Metro. - Friendly/professional hotel staff. - Great airport pickup/drop arrangements. - Clean rooms, hallways, lounge and breakfast area. * Cons: - To uphold 5-star rating and exceptional (9+) hotel rooms, the following are recommended: > International flights arrive at CDG before 10:30am. Reconsider the 3pm check-in time as it resulted in a lengthy and exhausting wait in the hotel lobby. > Provide more options at breakfast buffet area and replenish as not all guests have breakfast prior to 9am. Introduce some measures to reduce presence of flies. > I understand the following may not feasible as it would require a significant overhaul to the hotel rooms but having the washroom completely separate from the bathroom is not practical and unhygienic. The water hose provided in the washroom was difficult to use and water not always available on demand. It would be more practical to swap the washroom and shower stall to introduce a bidet. > Use an alternative to bleach for washing towels and bed sheets as the latter has a strong odour and may have been partly the cause of allergic reaction to the skin. > When swapping a king size bed for two twin beds, remove some furniture from the hotel room such as the leather bench to provide more space for comfort and mobility. > On Fridays and Saturdays in summer season, extend the hotel bar closing hour to 1am as many guests tend to stay out late.

Excellent service and friendly staff, very clean and amazing location

Very helpful, professional and kind staff. Very helpful concierge staff.

Fantastic stay - made so special by the staff from first interaction to the last. Friendly, engaging & efficient. Also fabulous location - walking distance to Arc de Triomphe & Champs Elysse

Staff very friendly, room extra cleans, service 10/10

Clean room, amazing staff attentiveness Good breakfast Needs a spa or more fitness facilities

What made this stay spectacular was the staff!!! Impeccable staff! Very attentive, kind, accommodating, friendly, helpful and moved promptly to assist with requests and find solutions. Everyone was happy, smiling, respectful and so welcoming. If you don’t speak French the staff all spoke fantastic English and are extremely willing to accommodate your needs and translations for reservations etc. I loved how fast I could call for more towels and water for example and they would be delivered in less than 10 minutes. The breakfast was great! We good the apartment room and was spacious! Wish there was a spa and 24 hour gym but that doesn’t change my 10/10 review! I loved the super convenient WhatsApp communication for the hotel! Prior to my arrival o asked if they had any birthday surprises they could prepare for my mom and they set up her favorite flowers with a card and macaroons upon arrival. They promptly answer that WhatsApp messages!

Staff was very nice and welcoming, a bit too pushy at time and a bit overly friendly, there was also a bit of a confusion at the check in regarding the deposit and what types of cards (debit vs credit) could be used, but we worked it out. I think they could do with a bit of a more relaxed approach. The transfer from the airport was a bit odd as well, he was almost falling asleep many times at the wheel, which made my girlfriend very scared and upset, rightfully so. Once she told him and asked if he maybe needed to stop and rest or buy and redbull because he looked like he was falling asleep, he just denied it. But after this he managed to stay awake. Beds were super comfortable and nice. The breakfast was probably the worst I've seen in my life, I understand now why there was only use and two other couples at the breakfast. There was barely anything there and if you wanted something extra you had to order it. I ordered an avocado toast and it was probably the poorest 9 EUR avocado toast I've ever seen. It was just a normal white toasted bread, with some avocado cream and a poached egg on top. Nothing extra. Overall an OK experience, but I do not think I would stay here again.

Very old rooms and hotel need serious renovations. Should be a four star. Service was good.