サライ ホテル (Saray Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

I have only one word to describe this hotel, but I have to repet it three times: excellent, excellent, excellent!!!!!

Very clean, great service

Spacious rooms

Nice and beautiful hotel.

The rooms are big with high ceilings, comfortable beds, everything was clean and overall a good experience. The only criticism I have is that there was no free drinking water in the room. There was water in the minibar fridge but non that appeared to be free and readily available. That aside our stay was very pleasant.

BELLO ES HOTEL,PERSONAL MUY PROFESIONAL,EL BUFFET DE DESAYUNO MUY VARIADO Y DE MUY BUENA CALIDAD.

This hotel was frankly much nicer than I expected. The room itself was quite spacious. The staff were helpful and I would say it was excellent value for money. The location was fine: it was not far from most places in Granada city areas one would want to visit on a 3-4 days trip. The room had a mini bar, but also some snacks sitting by the TV. The snacks are not complementary, which is fine. Just a bit confusing since I did not see a sign outlining prices. Not a big deal. Overall would definitely recommend.

Very disappointing experience. Due to a clear technical error in the booking app, my reservation date was shifted by one week. I contacted support immediately, but neither the hotel nor the platform helped, and I was forced to pay twice for something that was not my fault. After check-out, the receptionist told me not to drive to Alhambra due to Semana Santa and assured me I could leave my car in the parking. I trusted this advice and paid for a full day, but a few hours later I received an aggressive call demanding I return immediately or my car would be towed. Because of this, I had to interrupt my visit to the Alhambra, which I had booked weeks in advance and traveled specifically to see. I lost the main purpose of my trip. When I returned, the parking was almost empty, which made the situation even more frustrating. Very poor customer service, misleading information, and completely unacceptable staff behavior. I would strongly not recommend this hotel.

Location was good. Parking available but chargeable. Breakfast was good.

Perfect place to stay in Granada, we really enjoyed it! Comfortable room, very clean. Friendly staff. Recommended!