シェラトン ローマ パルコ デ メディチ (Sheraton Rome Parco de’ Medici)

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Our stay at the Sheraton was such an enjoyable experience. The amenities and staff were wonderful! After a long day of exploring Rome, it was great to return to our hotel and relax by the pool. All the staff by the pool, restaurants and hotel made our stay so pleasurable, they all went out of their way to make everything easy for us and they were so hospital - such wonderful people! Your service was phenomenal! Thank you for such a wonderful experience!

Nice breakfast buffet great service e.

We were greeted by a friendly receptionist on arrival, but upon entering our room we found a large amount of brown liquid with the appearance and consistency of diarrhoea or mucus in the bathtub. We immediately contacted reception, and a cleaner attended, appeared shocked, took a photo, and cleaned it. Despite the seriousness of the issue, we received no apology or gesture of goodwill. Later, we enjoyed drinks by the pool and dinner in the restaurant. The staff were friendly, and the food was excellent. As all charges were billed to our room, we attempted to settle the account when checking out at 3:00 a.m. for an early flight. We were told the system was unavailable, so payment would be processed later and an itemised bill emailed to us. The bill we received was confusing, with different prices charged for the same drinks and a dinner total higher than the amount I had signed for. I have since sent three emails requesting an explanation, copies of the signed receipts, and clarification of the charges, but have received no response. The lack of communication and poor handling of both issues has left us extremely disappointed with our stay.

Very good hotel

Nice and clean place to stay.

very very nice place to stay , not far from Airport and all the attractions in the city of Rome . place was very well maintain and wonderful staff , spatially in the morning for breakfast very friendly staff and good food . we will come back again .

Good breakfast

The hotel, staff, & accommodations were superb. I highly recommend this hotel for travelers to Rome!

Staff was great. I had to arrive a day late and my garden view turned into a parking lot view Had some people across the way who indulged quite a bit and they would put out their wine bottles noisily.I didn't do the breakfast package but I could get coffee every morning and the spread was dresh and beautiful.

Hotel needs renovation and updating. It's old and looks it. Wi-fi did not always work. Bathroom had a tub/shower that you had to climb into. Old faucets. I wouldn't stay here again.