B リゾート & スパ イン ザ ディズニー スプリングス リゾート エリア (Renaissance Orlando Resort – Disney Springs® Area)

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Our room was only cleaned once in 3 days

Our overall stay was very good. The room was clean, the front desk staff was extremely helpful, and even walked us to the pool when we asked where it was. The atmosphere was quiet and perfect for my sleeping kids. The air conditioner in our room wasn't working properly and they sent the technician to us twice before we decided to switch rooms. The only issue I had was that I paid a few dollars extra for the slightly larger room that could accommodate 5 people instead of 4. When we switched rooms on the second night, they gave us a room that accommodates 4 instead of 5, and I did not receive any kind of refund. The stay was great besides that.

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My husband and I stayed at the Renaissance Orlando at Disney Springs for my birthday, and our experience was absolutely wonderful from start to finish. The hotel was beautiful, spotless, and very well maintained. Every staff member we interacted with was friendly, attentive, and genuinely seemed to care about making our stay special. The level of hospitality really stood out. What made our trip even more memorable was the thoughtful birthday surprise waiting in our room. The staff went above and beyond with a sweet birthday basket, treats, and a card that made me feel so celebrated. It was such an unexpected and kind gesture that truly elevated our stay. The location is perfect for Disney visitors, the rooms were comfortable and clean, and the service exceeded our expectations. We left feeling appreciated and already looking forward to coming back. Thank you to everyone at the Renaissance Orlando at Disney Springs for helping make my birthday so special! 🎉✨🏰

I have stayed at the Renaissance on numerous occasions and it is always five stars across the board. There is literally not one complaint ever. The staff is incredibly friendly / welcoming / helpful and this includes the staff at the American kitchen restaurant attached to the hotel. The rooms are impeccably clean and the entire property is very thoughtfully and creatively decorated. Guaranteed, you would be hard-pressed to find a better property in the Walt Disney world resort area!

The room was very comfortable and the staff was very nice and willing to help you with anything and the restaurant and bar was absolutely amazing

excellent place everyone was great

Everything was great the staff was so nice and helpful. the bar was wonderful. the restaurant was ggod the waitress Saraah was so nice !

Extremely helpful staff, clean rooms, great housekeeping staff, front desk team was pleasant, helpful and extremely friendly. Most definitely a repeat!

Clean room!