ウィンド レジデンシーズ バイ ビア アンド RM (Wind Residences by Bea and RM)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Clean room.

Great

Upon checking in line is long and very disorganized. Received an email saying contact the caretaker Jillene with her phone number I've calling her saveral times but no answer and 3 minutes later she texted and said if I called. Decided to just text her for better communication but still no response after she messaged me if I called. After waiting for an hour we finally got the key to our room. When we got to our room, mop still inside the room and the bathroom and living room walls are moldy. Also, the place smells terrible. I would not stay at the place again even they offer for free stay.

Late check-in fees even tho we told them ahead of time that our late flight was delayed further past midnight due to severe weather. Parking was a headache! Check-out was just as bad. We had to wait for someone to check rooms to get cash deposit back.

Amazing,fun

Contact person is very professional and answered my questions and needs in a timely manner

Location of the unit is good but we Ask for 3 people to stay but gave only 2 BABY/ TODDLER blankets and 2 towels as there is additional charge for the 3rd towel. The unit smells gross, musty or roach smell needs to be clean thoroughly.

Occasionally, we booked SMDC for our unplanned trip. However, we did not receive any communication from the property regarding the fees we need to pay. 1. 450php parking fee for their covered parking inside the building. The "typical" parking they are offeri is located way back (2km) away from the building. 2. They charge additional 1000 php for an infant!!!! We had to call hotels.com and the owner to ask for a reasonable fee. They gave us 200php discount which by the way not communicated THROUGH the website. 3. We booked it for 4 adults but everything includin the towels, bed pillows are only prepared for TWO!!! Dont expect for basic toiletries like a small soap. Not sure how clean the room is, bedsheets and pillow cases was smell like it was sprayed a deodorizer or scent spray. Had to strip off the bed because our allergic rhinitis was acting up because of it. The toilet curtain has MOLDS. It looked like it was never cleaned or replaced.

The owner of this condominium is a very unprofessional, rude, unethical person who doesnt know how to deal with customers. Raising her voice, doesnt know how ro explain things and hanging up the phone if shes done talking. Liar!!!!! This is a hoax !! A lot of hidden fees. Useless cheap amount of facility because the owner is a very cheap person!!!!!

This is based on my personal experience. I have no intention to discredit or make it a general comment. First, I was pressured with the multiple calls from the "caretaker" where I was at -- starting from 2pm onwards. (Already told them Im gonna be late and will pay the late check in fee.) They still call, saying they are waiting for me.Secondly, the rooms are not that comfortable to stay with. Needs Improvement! Found ants too. Linens and blankets are old. Washroom are not that clean too. Overall, I am not satisfied with my stay.