ヒルトン ガーデン イン サン アントニオ エアポート (Hilton Garden Inn San Antonio Airport)

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The elevators were out of order, there was no shampoo in the shower, the clean towel was stained and the jetted tub didn't work. The only saving grace was their front desk attendant, Whitney. She was so kind and tried everything to make us comfortable. Although she was the only one working she did it with a kind and happy smile.

50$ fee for checking out at 1230. Horrible. Im handicap and the elevator was out while room was on the 4th floor. Lobby is hot and steamy as hell. No ice machines on any floor except 1st floor. So imagine my surprise when I had to walk back down to the lobby from the 4th floor for ice. Room had holes in the walls. Outlets falling out of the wall. Wont be back there.

Elevator was down. Staff didn't volunteer to help us from the lobby to the 3rd floor. Carpet in the room was malodorous. No towels in the bathroom. No shower. Only tub with difficult entry. Drapes on the window needed repair. Wallpaper peeling off the walls.

Arrived, proceeded to check in and was informed that the room I had booked and paid for was under renovation. After some back and forth clerk was able to get the room I booked. I then asked about the pet policy since the ad claimed pet friendly. Was informed that they would waive the 75 dollar pet fee due to the mishandling of the booking. Checked out the next day and was charged the pet fee. I would not recommend this hotel for the amount of 180 bucks I could have stayed at a Drury downtown with my pet and a jacuzzi tub for less.

Upon check-in, I was told only one elevator worked. The staff was friendly and helpful. upon entering my room, it smelled like mildew as soon as I open the door the room was clean however they need to renovate because the paint is chipping. The grout in the shower is coming off and there were not enough towels. On my last day that I stayed both elevators did not work so I had to use the stairs carry all my luggage up and down the third floor other than that, this day was mediocre at best. I will not stay again and I don’t like writing bad reviews. I was hopeful that was the reason why I chose that hotel because it was Hilton, but I will stick to staying at other hotels.

Pet-Friendly, Great Staff

I stayed at this hotel once and loved the room.setting, but jacuzzi did not work. I rented it twice, with ample time ( 2 weeks before) and made sure it had a jacuzzi. The front lady stated she had rented out the rooms earlier because it was a spurs game night. That was quite unfair because I had paid it 2 weeks in advance. Not only that, the jacuzzi did not work again. I'm very disappointed.

Needs a lot of work. Building is run down and needs numerous repairs. Elevators not in service , toilet kept running , floor tiles in the bathroom broken. Cigarette holes in bedding and furniture. Exterior looks run down and ravine to the rear of the property full of trash. Definitely would not stay here again or recommend not worth the money.

Nice quiet stay. No major complaints. Timers on parking lot lights seemed to be off. Parking lot would be dark until a few hours into the night. Staff were welcoming and helpful to me and my dog.

Great stay. Thanks very much, blessings.