Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Amazing resort! Everything was beautiful, clean, and well taken care of. The staff was extremely friendly, welcoming, and helpful throughout our entire stay. The atmosphere was relaxing, the food and drinks were great, and there was always something to enjoy. The service definitely made the experience even better. We had such a great time and made some amazing memories here. I would absolutely recommend this resort and would definitely come back again! 🌴☀️❤️

So many good things to say and people to shoutout but I can’t forget to personally say Carlos and Hadai are the best drink makers and entertainers. Julio is the best contact anyone could dream of on the resort and even helped me recover my lost phone. Camilla is also great and even though I didn’t buy what she sold she is so fun to talk to and persuasive. Maria and another gentleman (forgot his name) keep things very fun and interesting. I really wish I remembered his name because he is amazing from volleyball to water aerobics to the cycling tour. I typically don’t revisit places but this one will be a repeat for sure. I even started doing yoga out there for the first time in my life because Barbara is so fun and knowledgeable. My advice during the hot season is to eat, get some good drinks at the preferred lounge, then head to the beach club until about 3:30. The pools at the resort will pop off and games will begin after this so the resort will be the place to be after 4pm until dinner. I will say my girlfriend’s glasses went mysteriously missing but we don’t know how so I won’t blame the resort for that but definitely use your safe for all personal belongings.

Had an amazing time

The property is not on the beach. Its a 20 to 30 minute shuttle drive to the beach club. I was very surprised when the staff informed me that the property was only 3yrs old, the pool plaster is chipping, the air conditioning doesn’t work in many common areas, restaurants. For the money we spent, it was not up to Secrets Standards. We have been to other Secrets resorts and this one does not meet the standard

Honestly have nothing bad to say! It’s was incredible. The people, the food, the cleanliness. Was better than I had hoped for!! We stayed in the preferred master suite, and it was so insane. It was such a gorgeous room.. the overall amenities and just the atmosphere of the hotel was so different from others, it was beautiful! I was a little concerned about the beach shuttle. I actually did really enjoy the drive. It was a very quick and the scenery was very nice 😊 I read comments prior to our trip about people being bothered about time shares!? We were not bothered about that once.

My room air didn’t work.

Great place

Great place, not all the food is amazing but if you figure out what to order, it’s incredible, don’t get any other steak about the pecana trust me

I cannot say enough about how perfect this resort was. From the staff, to the food and drinks, spa, activities. Wow. I highly recommend and will come back.

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