ホテル キャロル (Hotel Carol)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Friendly front desk staff, clean room, very close to O2 arena

Absolutely uncomfortable mattress and pillows. Breakfast not replenished, missing eggs, cheap sausages, really terrible coffee. I will definitely not return to this hotel. On the other hand, very well located if you are going to an event in the O2 arena.

A very pleasant stay, and very helpful staff.

The price level doesn't fit the services. Staff was very slow and very confused... not only with our check in. In the room, there was rests from previous visitor, rubbish in the basket and hairs at the toilet. Towels were shreded... Minibar was half empty...

Yes

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Stayed at this hotel a couple of times now. Always a warm welcome and really helpful. Great location for the arena which is just a few minutes walk away.

The staff are exceptionally friendly.

Clean rooms, good breakfast, clean and tidy, staff friendly. Poor quality mattress, I could feel the springs, bathroom had a bath and that was appreciated, smart TV which was a plus, overall a good hotel.

We had to change rooms due to a flea infestation from a previous guest keeping a pet in the room. The hotel staff were very good about the whole thing and moved us to another room. What's interesting is that the rooms are differently equipped, almost randomly. Showers are different, wardrobes are different, electronics, furnishings... It's all quite random.