ダブルツリー スイーツ バイ ヒルトン アナハイム リゾート - コンベンション センター (DoubleTree Suites by Hilton Anaheim Rsrt - Conv Cntr)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Awful. The tv’s don’t work. We had 4 tv’s, 2 rooms with multiple kids and couldn’t even rest or turn it on after Disneyland. They had signs stating they were renovating but no room had tv capability, very odd in this day and age when it’s listed as an amenity when you book. 1 of the rooms fridge didn’t work. Outdated. Rooms were supposed to be joined together over the pool. Barely a pool view and rooms were not attached. Staff wasn’t helpful and just agreed with us when we complained about the fridges, tv, room arrangement. Wouldn’t recommend.

The property was clean and safe. My only issue was the lack of any type of TV service or Smart TV in my room. The TV was there, but I couldn’t even stream a subscription service or watch local TV.

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Na

Great staff, helpful and clean.

Awesome staff, great location. Coffee in lobby was perfect. The extra sheets and blanket for the pull out sofa were lovely and fluffy. Great hotel!

Great location! Walking distance to the parks. The staff was extremely friendly, polite and helpful. We have stayed here before and will again.

Love for Disney trips with family

I gave this hotel 2 out of 5 stars because my stay was disappointing. We were not informed that the TVs were out of service until we arrived to check in. The hotel did not send a text message, email, or call us ahead of time to let us know that the televisions were not working. The room also did not meet the standards I expected from a highly rated hotel. There was a noticeable amount of dust on the curtains, and the curtains appeared dirty. Overall, the room did not feel clean or well maintained. I expected much better from this DoubleTree location and hope they improve their communication with guests and pay closer attention to cleanliness and maintenance.

Upon check in, my family was informed there were no TV services available for guests. THAT information should have been disclosed before I reserved the suite that I intentionally got for the space & two TVs. Hotel did not communicate this issue via a text or call or message on the app. Front desk waived the parking fee due to the inconvenience.