LUMA TERRA プラハ (LUMA TERRA PRAGUE)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The rooms were cleaned everyday and the staff was very friendly. This hostel provided great amenities for my six night stay and I would def stay again!

Not recommended! Did not sleep at all, and very rude customer service.

The location is amazing, the staff is very kind. Everything is taken care of and cleaned

Great in all aspects

We had a wonderful stay! The property was spotless, and our room was exceptionally clean. The location is excellent—just a short walk from the main train station, making it very convenient for exploring the area. A special thank you to Michael, who was incredibly friendly, welcoming, and helpful throughout our stay. He made us feel right at home. We would definitely stay here again and highly recommend this property to anyone visiting the area.

Michael was excellent on the front desk. Great location. Super clean.

Excellent staff. Great location. Super clean.

The problem of this venue is that their raison d´etre and focus is nor satisfaction of guests but of the staff. Some staff members live there (which ofc out of principle why not) but as this is their home they have a tendence to raise their own interests over interests of guests (noisy behaviour in commone spaces). The same is for management who support the staff in this kind of behavior and also are noisy. One receptionist is factically offending guests and (and least that is what he says) has managements's support in this. Overall: with couple of aforementioned excpetions the staff's behaviour is very rude and offensive including the managament's one. I have travelled a lot, stayed at vast amount of both hotels and hostels (am a regular, long-term client of this booking company) but never have met baviour like this. Stay away from this venue!!!

The problem of this venue is that their raison d´etre and focus is nor satisfaction of guests but of the staff. Some staff members live there (which ofc out of principle why not) but as this is their home they have a tendence to raise their own interests over interests of guests (noisy behaviour in commone spaces). The same is for management who support the staff in this kind of behavior and also are noisy. One receptionist is factically offending guests and (and least that is what he says) has managements's support in this. Overall: with couple of aforementioned excpetions the staff's behaviour is very rude and offensive including the managament's one. I have travelled a lot, stayed at vast amount of both hotels and hostels (am a regular, long-term client of this booking company) but never have met baviour like this. Stay away from this venue!!!

The problem of this venue is that their raison d´etre and focus is nor satisfaction of guests but of the staff. Some staff members live there (which ofc out of principle why not) but as this is their home they have a tendence to raise their own interests over interests of guests (noisy behaviour in commone spaces). The same is for management who support the staff in this kind of behavior and also are noisy. One receptionist is factically offending guests and (and least that is what he says) has managements's support in this. Overall: with couple of aforementioned excpetions the staff's behaviour is very rude and offensive including the managament's one. I have travelled a lot, stayed at vast amount of both hotels and hostels (am a regular, long-term client of this booking company) but never have met baviour like this. Stay away from this venue!!!