IIK Tulum by The Spot Rentals

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The room was wonderful. Location is amazing. So quiet but close to everything and a 10 minute ride to the beach on a scooter .Emmanuel and the staff was at my service and the sauna and steam room and Jacuzzi’s were a great surprise. The one thing I would have considered is the kitchen could use more lighting for people that like to cook as much as I do. Not a complaint, just a suggestion.

The staff at the front desk is completely useless, I was without the use of a toilet for more than 24 hours. The management would not respond to my calls or messages.

Great stay....having options for pools was great! Will book again.

Great location, and lots of amenities!

Less Tulum jungle dream, more Guadalajara chic with a Chedraui across the street We arrived late at night after a last-minute Expedia rebooking, greeted not by staff but a security guard who thankfully got us into a unit. Clearly, they weren’t expecting us—the place wasn’t clean, with used towels and sheets left around. The shower design sends water spilling across the bathroom floor, and the road leading in is so cratered you’ll be grateful if your rental comes with full coverage. That said, once management got our complaints, things were cleaned and corrected by the time we came back from a day trip. The unit itself is spacious, the washer/dryer a rare gem, and having a Chedraui Selecto across the street was a big win. Safe overall (minus one sketchy encounter with men on a motorbike), but don’t expect the dreamy ‘Tulum vibe’—this feels more like a polished luxury apartment you’d find in Guadalajara, dressed up with a few Mayan-style touches. We’d come back, but with adjusted expectations.

Except for doesn't have a parking area, everything else was wonderful, comfortable, clean and beautiful, have a good location near the downtown, only the streets sourranded it are unpaved

If you staying here please dont book the private pool. Was terrible, the pump doesnt work and the water was gross. We liked the place overall but the pool in our level was full of mosquitos and bugs, they dont have proper systems for pools here. The room was good enough, the shower door wasnt working properly and the remote did not have batteries that worked. the street to get there is terrible one of the worse I have seen ever, with rain, the mud is bad. Better pay a bit more and stay in a better place.

The place itself was really nice. the security at front of the building were extremely nice and helpful. we used this location as a home base for our trip to the yucatan peninsula. after a two day trip south we had returned to find that the water was shutoff, after speaking with the security upfront they informed me that the water was shutoff due to the owner not paying his water bill for the room. we both tried contacting the owner with no answer at first. the owner did end up contacting me via text about 15mins later saying he was working on getting the water turned back on. it took about a hour and it was turned back on. The wifi also did not work and when I asked the owner about it he said send me what is available. I took a screen shot of what was available and sent it. the owner never responded.

This place was great! Couldn’t have asked for much more. Great price, friendly people, had zero issues. Would happily stay here again

Amazing stay will come back !