ニラアマヤ リトリート バックウォーターズ & ビヨンド (Niraamaya Retreats Backwaters & Beyond)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Great ambience, we had a tough start on our trip. But staff more than made up for it through upgraded service, great food and willingness to lean in to accommodate our schedules, as requested. Overall, a great stay!

It was good, but very deserted and the pool was very shallow.

Beautiful location and lovely staff. The room was huge but basic and run down. Great view of the lake. Only one restaurant to eat at breakfast, lunch and dinner. It was ok, breakfast not fantastic but the dosa was great. The pool is nothing like the photos. It is cloudy, dirty, full of insects and had a large number of crows bathing in it at any given time. No facilities open near pool - currently being renovated and no umbrellas. Temperature was hot and not refreshing in the heat of April. House keeping didn’t come once during our 3 night stay. We had to ring for towels and water every day. The resort is also dry, so no beer or wine served. The beds were very comfortable and there is a great resort next door in walking distance that has multiple restaurants to choose from and a bar on the water. My sons liked the fish and goose feeding at “high tea” each day from 4:30-5:430, but more like 4:50pm

Food, cleanliness, electricity reliability.

When we arrived at 2pm check in we were told the room wasn’t ready and directed to take lunch. This was expensive and slow (we checked in at 4.30pm in the end!). Apparently there was a mix up with the booking (we booked through hotels.com) and they said we would have to move rooms mid way through the stay to a downgraded room which we weren’t happy to do. They offered us dining packages to apologise but we still said we weren’t happy even with a 2 night upgrade and 1 night downgrade offer, and after the lunch experience we knew we wouldn’t eat onsite going forward. We just wanted the room we booked and paid for, and they tried to make us feel bad! Positives: Lovely scenery /views / things look good on the surface Nice activities including hi tea in the afternoon Negatives outweigh this however: This is definitely not a 5* hotel Room full of damp and shoddy workmanship to cover the cracks / visible patchy walls. Electric power cuts constantly meaning no water pressure and unable to charge devices / air con making noises etc! Air conditioning unit leaked causing a slip hazard during the night when getting to the bathroom. Bed bugs found which has caused us bites / itchiness - yuck! Holes in duvet topper and pillowcases Shower leaked water so all over bathroom floor and wasn’t consistently hot Kettle leaked No hairdryer in room (had to phone to ask, took 45 mins by which point hair almost dry!!) Communal pool dirty water / unclean. Private pool in room full of leaves

Staff were very friendly and accommodating. Nice location overlooking lake. Daily tea in gardens with activities enjoyable. Nearby tours of backwaters was great. Good spa on site too. Great views from room to lake. However villa room was dated and needs some refurbishing, cleaning and decorating. Villa Pool also needed cleaning and maintenance. The restaurant staff were great and friendly, food was ok - though a bit limited selection in breakfast buffet of fruits and pastries, and for evening meals there was a long wait. Overall - nice location but overpriced for the quality of hotel.

The room we had and the location are incredible.

The staff was friendly but there was no manager on site when we had an issue. The wifi was not very strong and the amenities were lack luster. The website is not an accurate representation of what’s offered. Definitely not a 5 star place.

This is not a 5 star hotel. The room was full of smoke from the street. We had several bugs in our room. The water did not stay hot more than a couple minutes. There was only one restaurant and it was buffet only. When we tried to order à la carte they would be out of almost everything. There was no manager on the property when we filed complaints. Very disappointing

Overall poor experience for the price we paid. It is overrated. The food at the restaurant was terrible. I specifically requested for them to make it less oily several times, but the food they sent was extremely oily. I showed them pics of how oily it was - pls see attached pics, yet they did not offer to give any discount. The room was not cleaned in spite of us putting the sign outside, we were out from 7am to 2pm but when we returned the room was still not cleaned. The spa is atrociously expensive even by 5 star standards. No bathroom slippers in the room.