ウェスティン広州 (広州海航威斯汀酒店) (The Westin Guangzhou)

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Great location

Room was clean but old. Love the strength of the shower. Bed is too soft. Staff were very nice so made up for the aged hotel

Clean room. Gym 24/7 with nice shower facilities and sauna and hot n cold pool. Buffet bfast of can change varieties daily would be good as I was there for 6 nights.

Great stay!!

There was a lack of English knowledge by the staff at reception. While the staff took my bag when I exited the taxi at the front of the hotel, they did not automatically deliver the bag to my room. Very disappointing.

I am having a business trip to Guangzhou and believed my trust on Westin as I have been Westin's loyal patron for quite a while. The lobby is nice with wonderful artificial scent, which I liked, however, I don't know what is wrong with the Concierge service. I went to their counter for the first time for a small paper bag with hotel logo, yet the staff, after understanding what I needed, left me there alone without offering any help and second time, I was there to get a room card as mine was locked inside of my room. Again, without any substantial assistance, I was redirected to the front desk. In my understanding, Concierge is where patrons get help, rather than getting redirecting to other staff. It should never be serving as a relay station. It is obviously not matching the stars of Westin and it made its patrons feel bad and helpless.

clean room and with very comfortable bedding and pillows, and breakfast buffet could be improved a bit more

Beautiful Hotel

Great staff

everything great, will come again