満天の星 (Manten no Hoshi)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Staff waa courteous even if they could not find my reservation.

Access to private onsen, both indoor and outdoor, was great for the family.

A little hard to find something to eat around this area. Restaurant and stores around have short operation time.

beautiful nature area

Its a very quiet, beautiful spot close to stations to travel to hakone and the baths were lovely! Its nice to walk around the area. The man running the hotel spoke english pretty well, my non japanese speaking friend had no issues at all. The bedding is futons and it was more comfortable then the hotel we previously stayed at and was perfect for our single night stay

It was accessible via train or bus to all sightseeing places.

The location was a bit off the main city and main shops. Either have to take a taxi, train or bus to go around from here. The customer service was not very welcoming or friendly. Also the room was not clean at all. The sink in the room had so many stains and spots on it, plus the sleeping mats provided in the room had many stains on them and they were not cleaned. For a japanese ryokan during covid time where people are taking very high measures this is absolutely unacceptable. We only stayed for a night and was not happy. The only good thing was the outdoor private hot springs which were off the property and had to walk a bit to get to them, but it was nice to have the whole hot spring to your self and plus it was 24 hours.

The hotel was much worse thane expected. There are only shared bathrooms with only one shower for the whole building, no hot water in bathrooms or rooms, and thin walls where you can hear all your neighbors. There's not much around the area either.

We had high hopes for Manten. Unfortunately, these hopes were not warranted. The room we were put in was the only one on property without a sitting area (every room was open during the morning, so you can see what other accommodations looked like). We had to move furniture to put down our futons and then make the beds. Our tables were not moved back during the day, so we would come home to tea on the upturned table (on top of another, for space) next to our unmade futons. I believe there was service for dinner and breakfast, but was never able to confirm or order either, as we didn’t see anyone to ask until our final morning there. The cleaning staff we did run into were very friendly. The onsen on property and off were nice. For the price, however, I would not go back.

The property has 2 indoor onsens and 2 outdoor onsens. The outdoor ones are accessed by walking down the street. The meals are at a set time and very Japanese. The food was very good. The rooms are like what life would have been like in Japan in the past. They do have aircon, fridges and a small TV. Don't be expecting hotel standards. It's more like a step up from camping. We liked it, but would not like to stay more than one night. There is no sign in English out side the property. Using Google translate for the sign out side it is called stairs to the stars?