アルカサル パーム スプリングス (Alcazar Palm Springs)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

We had a plumbing issue in our room as soon as we arrived, but the staff handled it exceptionally well. They immediately moved us to another room without any hassle, trusted what we told them, and made us feel genuinely valued as guests. That level of customer service was incredibly refreshing and set the tone for a fantastic stay. From that point on, every staff member we encountered was friendly, professional, and welcoming. The property itself is beautifully maintained and clearly cared for. The location is perfect, close enough to enjoy everything the downtown area has to offer, yet far enough away to feel private, peaceful, and secluded. We couldn’t have been happier with our experience. I highly recommend this property to anyone looking for a relaxing and enjoyable stay, and we will absolutely be returning in the future!

Was abeautiful hotel...great location and the staff was great.

The Alcazar is fantastic

Very cool relaxing place. very minor detail, make sure you ask if room has tub in bathroom. I guess only certain bathrooms have them. It might be important for some guest to know beforehand, otherwise, perfect!! very good restaurants walking distance.

Yes

The Mountain View was wonderful. Great pool and jacuzzi.

The property is lovely and the staff makes you feel welcome and. pampered, especially compared to the many keyless/staff-less hotels. The pool area is so wonderful -- with soft music playing and lots of chairs and umbrellas. It was Coachella weekend, but the guests were respectful and quiet. The restaurants next door, especially Birra are wonderful places to eat or have delivery. The rooms were the issue for me. The beds were super comfy. However, I ended up switching rooms. After the first night, the AC wasn't working that well and by the next morning, the room had a smell to it. I let the front desk know, and they promptly moved me to a different room that we nice and a bit more spacious, without the smell. However, there was more street noise at night. In fact, noise was in an overall issue in that room. Between the street noise, the noisy AC and a whining intermittent noise in the pipes, it was hard to sleep. Next time, I'll bring ear plugs. Advice to travellers - ask for a room away from the street, but bring earplugs. My feedback to the hotel, spend some time in each room, and fix the little things that could make this a 5 star review.

Very nice property, staff was extremely accomodating

Cute hotel and staff at check in the evening was very pleasant. Our room had a plumbing system oder. The carpeting was dirty enough to ruin my socks! Obviously this took away from what could be a lovely stay. Really wanted the hotel to be more as the landscaping and public area is nice. Wish that the staff at check out showed some concern or even appreciation for our stay. Not even a thank you for staying. We had not complained about the issues and with that sad check out I needed to vent to management. We felt like we should have been taken care of better. And the fire alarms went off several times during the night. Sad

Gorgeous setting, convenient location next to Cheeky's and Birba's, bike borrowing includes helmets & locks, close to downtown, walkable.