Jeju Western Grace Hotel (Jeju Grace Hotel)

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직원분들도 친절하고 잘 머물렀다가 갑니다 다음에도 또 이용할 것 같아요

이미 10번 정도는 이용한 듯. 다음에도 또 이용할겁니다.^^

I stayed here alone for four nights while walking the Jeju Olle Trails, using it as my base. The location was very convenient — about a 10-minute walk to and from Seogwipo Bus Terminal. The hotel smelled pleasant throughout, from the entrance to the elevator and hallways - I enjoyed this. One small improvement would be adding a bell at the reception desk. There seemed to be someone inside the office, but it was often difficult to know if staff were available, which felt a bit inconvenient at times.

Clean room, amenities, good location with many eateries and grocery markets

It was great budget place

Clean and comfortable

Quiet

Good stay however, did find some hairs on the pillow but staff immediately changed them for use and were very helpful even helping to call us a taxi.

Although the room was small, it contained everything I needed for a one-night stay, had a great shower, was quiet and was within easy walking distance to the bus I needed to catch to the airport as well as to a large eMart. I was a bit flummoxed when trying to use the self-service check-in, but when my Korean friend called out for help, a staff member promptly came out to help, providing me with the necessary registration number. When I first entered the room, it was quite warm and stuffy. Fortunately, it was possible to open the window to let in some cool air, but because there wasn't a screen, I shut it later on for fear of mosquitoes. I personally would have liked it if there were screens, though I realize most people would have been fine using the AC.

Stayed 3 nights alone in double room but the first night the shower drain blocked midst taking the first shower within 5min. Contacted the front desk the next morning (as it was late night when it was first discovered) In the meanwhile, the next morning, the toilet bowl started overflowing all over the breath room floor so I contacted the situation requesting a room change. The front desk said there isn’t another room available that I can change although it was clear it was not in habitable condition and sent a plumber with long metal hanger and manual pump showed up who then blamed me for putting toilet paper in the toilet. Then he asked me to request a room change at front desk which I’ve already been told is not possible. All of a sudden, there is another room available when I asked rhe plumber to contact to request for a room change. Everything from cleanliness, quality of service and flexibility perspective, it is the worst place I’ve stayed that includes two star hostel. The carpets across amenities and rooms have some type of stain on the carpet (according to employees, they’re javex stains) not sure why there is javex stains or food stains across every floor. It’s disgusting I’ve also found a men’s short beard hair on my sink before I started using the sink. I would not recommend this to any travellers in general unless they tolerate extremely unpleasant odours and lack of cleanliness.