ホリデイ イン エクスプレス ラスベガス-ネリス by IHG (Holiday Inn Express Las Vegas-Nellis by IHG)

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Horrible stay.

Loli was an absolute delight at the front counter. We stayed for 4 nights, had an issue with out room, and she was more than helpful to get us a new, clean, safe, upgraded room at no extra charge. It was exactly the peace of mind we needed during our stay. She went above and beyond to make sure everything was handled. Our stay was awesome- we cant wait fo come back to see the new renovations next year!

Breakfast good, the rooms were hot stayed at 78-80 degrees. But other than that good stay

The staff were amazing and very helpful. The breakfast was not what I thought it would be and could have more options or a variety of items but overall was a great place to stay and the rooms were very clean and organized. If I would choose to stay again I definitely would.

*The hotel is in a very sketchy area, so please be aware. Arrived to the hotel they were doing some construction to the front and I didn’t mind too much. I came to the hotel after a long road trip a lady named Ruth greeted me at the front door and she was very pleasant and she checked me in. I go to the room and I realize that it was a double bed instead of a king and there were no sheets on the bed and dirty linens on the floor. I go back downstairs after carrying all my stuff and I let Ruth know that I was under the assumption that I had a king and she let me know that they were booked out after seeing the condition of the hotel and the condition of my room itself, I didn’t feel comfortable staying there and I think she understood that. She said to let Hotels.com know that they were overbooked and she would make sure I was refunded the money. So I call Hotels.com to verify that I would need that credit towards another room and they spoke with hotel staff and they said they did everything to accommodate me and I actually did not want to be there no matter what they did. Every room in Vegas near the area was booked out due to events and I had to Uber an hour and a half away.

There was no lighting over the mirror in the bathroom. Very hard to put makeup on. Finally use a flashlight that helped a little. I know it's in the middle of reconstruction but i think they should put some light over the mirror.

WE NEVER STAYED HERE AMEX WILL NIT PAY THIS HOTEL

YES

I felt room was neglected. Rude front desk person. cockroaches and insects, attaching photos. Smell was so bad like pee and construction mix. Air conditioner was like generator.