"even if RESERVED they told me first come first serve for rooms"
I booked a room 3 weeks in advanced and paid in full when I arrived to the property they had put someone else in my room and almost didn't even find me a replacement room. They finally found a dirty room to clean for us. The front desk lady did not handle the mix up well at all I thought i was going to have to sleep in the lobby. she just kept saying ugh ugh and it been a messed up day. The cleaning lady had to step in and help for us to get a room! Next day I went and spoke with them about the issue I was told I would get a comped night for the mix up and I did get moved to my original booked room and they tried to act like it was an upgrade but it was the room I was supposed to be in.
Manager never came to speak with us kept going through the employees. The male clerk was amazing he did the best he could.
It took me calling every day to the third party i used and the hotel 800 number and specific hotel that they finally approved a refund for the first night.
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