The staff in the lobby seemed to see guest as an inconvenience. They were on their phones and took them 2 minutes to acknowledge that we were standing there, even after we greeted them. They took our information and checked us in and handed us our key cards to the room, gave no direction of room number or how to get to the room. They didn’t go over the pool/ water play room, no info of when it’s open where to access it, rules. We didn’t get info about the arcade that they had their the bar the ice cream shop that’s by the valet. No info of parking and using the valet. The room was smaller than expected, it was clean and the view was great. The cleaning staff were nice and gave info on what to do or the good places to eat or check out with the kids. Staff that did breakfast were amazing, checking on all quests, cleaning things fast so that people had places to sit. Only having four elevators for a hotel of this size had you waiting 10-15 mins at times to get one that you could fit on as there was so much traffic.
Parcheggio