The hotel is very outdated, the room wasnt cleaned at all, our bed had black hairs in the sheets and on the pillows, also there were huge stains in the “decorative small pillows”, the coffee mugs had lipstick and coffee stains on them so we had to go to the restaurant to ask for new ones but they said that they will wash them and bring them to the room (took them 35 mnts to bring them back) we needed ICe and the restaurant charge us 5000 rp to fill 2 cups with Ice (this should be free) the lockbox was not working so we had to get a new one and then it started beeping with error code for 5 minutes until someone came again to fix it. The A/C did not work well at all, i woke up sweating every night. the Wifi DOESNT WORK!!! it literally works for 5 minutes and then stops working, i spent an hour trying to get it to work again and unsuccessful, wifi was not working at all!!! NO WIFI ON ROOMS!! The pool was dirty with bugs all over, the lounge chairs in poor condition. I needed change to pay the taxi and I asked the front desk for change and they said they didnt had any change without even checking. The service was bad, room bad, overall super bad experience.
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