The hotel is very clean and has amazing views. We stayed in a suite on the club wing because it comes with extra perks. When we went to the infinity pool, we were told to use a different pool because the one we were trying to use is for club guests. Then they went on to give us directions on how to leave and get to the other pool. That was before asking us our room number to verify if we could use it.
Our first night we ate at the yakiniku restaurant inside the hotel. After finding hair in our food, we told the server and got an apology. Upon paying for the meal, they offered us 5 or 10 percent off for the issue. How generous! 😂 The next night we went to a different restaurant in the hotel, not by choice but because all the others were closed. We were told it was booked solid with reservations. Seems like if they were booked, the other restaurants would have remained open to facilitate the guests.
When you book a premium room, breakfast is included for free, however we were told at checkout we owed additional money because one of our kids is 4 years old. I found that odd since breakfast is free. They also charge by the number of people staying in your room which makes sense if they provide meals. In our case, I reserved the room for 6 people but 2 people couldn't come.I was unable to get any refund and had to pay for 6 people.
You would think spending so much money at a resort hotel we would have been treated a little better. I guess not. I do not recommend this hotel.
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