I've stayed at DoubleTree hotels many times and am usually pretty happy with them. But this stay was definitely disappointing. The rooms were somewhat rundown and though the location looks good on the map, due to the freeway ramps and access roads, it was a bit of a pain. But the worst aspect was the horrible internet service. One would think in this day and age, a major hotel chain, especially in the hi-tech town of Austin, would be able to provide reliable internet service. But that was not the case. The internet was ok when it worked but was down most of our stay. Clearly the problem was with the captive authorization service. To make matters worse, the staff was less than helpful and just said things like "I'll call them" or "the tech is here working on it", followed by "the tech will be here tomorrow", etc.
Will definitely never stay at this location again.
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