Our stay was very disappointing overall. After a long day of traveling, we expected to check in at the advertised 4:00 PM check-in time, but our room was not ready until 5:30 PM. Waiting an extra 90 minutes after a long journey was frustrating, and what made it worse was the complete lack of concern from the staff. There was no meaningful apology, accommodation, or effort to make up for the inconvenience.
Another major issue was the unpleasant sewer smell throughout the hotel lounge and hallways, which was noticeable during our stay and certainly not what you would expect from a luxury hotel.
We had also been promised a garden-view room, but instead our room overlooked what appeared to be a large utility box, which was very disappointing and did not match what we had booked or expected.
The one positive was that the room itself had been nicely remodeled. It was modern, clean, and well maintained, and housekeeping did an excellent job.
Unfortunately, the delayed check-in, poor customer service, unpleasant odor in the common areas, and incorrect room view overshadowed the positives. I expected a much higher level of hospitality and attention to guests. Based on this experience, I would not choose to stay here again.
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