The location was great and the room size was good. The staff who cleaned our room was fantastic, can’t recall his name it started with M. However the check in was not great. The lady charged my credit card 7000 TL without advising me as a deposit and now it will take up to 10’days for a refund. Unacceptable!! We went at the out door lounge to get a drink and eat something and upon asking for a menu, no one came to take our order while the staff member sat on the lounge next to us playing on his phone. Very poor service for Sofitel standards. Even the front door staff were average, not greeting customers and not making an effort to make you feel welcomed. Perhaps global management should re-train staff in customer service if you want to be a 5 start hotel. Besides that as a VIP Expedia member, I was not offered the free drink or an upgrade if there was one, not even advising me about the discount I get if dinning at the hotel.
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