While we have always cherished our stays at Bernardus, this visit was somewhat disappointing. The front desk staff appeared distracted by their own conversations, which detracted from the usual warm welcome we’ve come to appreciate. Typically, a complimentary beverage is offered upon check-in, but this time we missed out on that special touch. We hope to see the attentive service that makes Bernardus truly exceptional. In addition, we always book the garden room. Unfortunately, Mirabella said the room we had booked was already allocated. She proceeded to give us a room up a flight of stairs, which was unacceptable since my husband had knee surgery. Because we booked through Expedia, they were not as accommodating. We ended up in an accessibility room. Although the hotel was not fully booked, it seemed very odd.
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