Najeti Hôtel de l'Univers (L'Univers Arras by Elema Hotels ex Hôtel de l'Univers Arras)

Le valutazioni a stelle si basano sulla panoramica di Klook delle informazioni sulla struttura (come servizi e dotazioni inclusi, ecc.) e sono solo a scopo di riferimento.

Great hotel in the beautiful town of Arras. Staff were very helpful.

Nice hotel, centrally located in Arras. The staff were friendly and helpful. The breakfast and dinner were very good. I would recommend it for anyone visiting Arras.

Room was clean and comfortable. Convenient parking on site.

Secure parking

Parking a bit tight due to another patron not utilizing space properly. Staff super friendly and helpful. Rooms clean. Great location.

The hotel is old and due for a renovation. The carpets are dirty/worn out. A/C units in the bedrooms would be welcome in the hot summer months. Only one product (shampoo/body wash combo) was offered in the bathroom. Conditioner & body lotion is always appreciated. Breakfast was a good buffet. The onsite restaurant was closed but there are plenty of good choices a short walk away on the Place Des Heroes.

Great location. Room a bit tired, ceiling had water damage. Parking great

Great location in central Arras. Our room was on the 2nd floor but we could only take the lift to the first floor and then had to walk up a flight of stairs. The room was very comfortable however we were surprised that we had to request for the room to be cleaned on a day to day basis, so if we didn’t ask the bin was not emptied and coffee and tea were not replenished. This is not the level of service that we would expect from a hotel claiming to be 4star. We had pre booked parking which was fine for the first 3 nights but on the fourth night all spaces were filled. Luckily they were able to squeeze us on to a paved area. Breakfast was adequate but a limited choice.

We had a great stay! The hotel staff were helpful and very accomodating. Our room was lovely and very clean. We had breakfast there 3 mornings and it was very good. We travelled by train and it was an easy walk from the train station. We would certainly stay here again.

A truly lovely hotel although looking a little worn. The staff are fantastic and very helpful.