Hotel URH Vila de Tossa (RVHotels Vila de Tossa)

Le valutazioni a stelle si basano sulla panoramica di Klook delle informazioni sulla struttura (come servizi e dotazioni inclusi, ecc.) e sono solo a scopo di riferimento.

Clean rooms, no service personnel at reception except a virtual check in using devices at the desk in the lobby. Restaurant was not open but in the near vicinity there are several restaurants.

Great location, large room, check in was a bit complicated but other then that we had a great stay

The Hotel is comfortable and in a good location. A few minutes walk gets you to the beach, local eats around the corner, a market and a pharmacy nearby. There is no Parking…it says there is parking, but the street parking in front of the hotel is not long term. The problem with this Hotel is that there is no one at the facility and contact to customer service is through wassap and Ai…checking in was a pain, you have to do all of it online (they should provide a temp code to get into the hotel) and to make matters worse, they had a system glitch where everyone was locked out of the Hotel and the rooms. I get they are trying to go full tech; but when stuff goes wrong you have to have someone available. The cleaning crew could not help because they are forbidden and everything is being recorded. This is a Hotel being ran like an Air B n B

It was far too hot to sleep there and no one told us it would be virtual check in it was the most stressful experience!

The virtual check in was a mess. First off you can only enter the lobby of the hotel with a code at the door. If you have not checked in you do not have a code. We had to wait for someone to leave the lobby and walk in while the door was open. We had issues with the check in and since it was virtual we had to call and message via WhatsApp as directed on the signs in the lobby next to the iPad to check in. No one responded via WhatsApp or answered when we called the number. We ended up hunting down a maid who did her best to help. If not for her I do not know if we would have been able to get checked in. If we would have come after the maids left we would have been in a bind. The messages sent on whatsapp were never replied to. The money they saved by not staffing the lobby made this a place we will never visit again.

Overall experience was great for a quick getaway if you plan on staying for a couple of night highly suggest this place !

Parking very difficult

Great location, clean rooms and great service from check-in to check-out. Price is very abordable.

Everything from the check in to the check out was wonderful. Room was cleaned daily, staff were friendly and the location was perfect!

The hotelroom is big and spacious. Tou can see green mountains fromnthe windows. There was a strong smell of detergent and cleaning materials so for alergic people it could be a challenge. Other than that the hotel is placed only two blocks from the bus station and a few blocks from the sea. The street is very lively and offers abundance of options. There is a supermarket right infront and a beautiful walkable path.