Avoid this place if you expect to be treated like a paying customer.
I was a guest playing in the casino at the Sortis Hotel, having a completely normal conversation with a few other patrons. No incident, no disturbance. Then a security guard decided to throw them out. When I calmly asked him what the problem was and whether we could just talk about it, he flat out refused to answer me. No explanation, no professionalism, nothing but attitude. The only reason I could see for the whole scene was his own personal interest in one of the women he removed.
Then it got worse. As I kept playing, this same guard pulled out his phone and started recording me without my consent, inside a casino, inside a hotel I am paying to be in. Filming a paying guest like a criminal, for no reason whatsoever, is a gross violation of privacy and basic decency.
If this is how Sortis lets its staff treat customers, humiliating them, stonewalling basic questions, and recording them without permission, then management has a serious problem with who they hire and what they tolerate. I won't be back, and I'd tell anyone reading this to take their money somewhere that actually respects its guests
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