As an airport hotel it was a giant fail. We called the hotel after arriving at CLT and asked for the shuttle to be sent. Hotel is 12 minutes away, so half an hour later when it hadn’t shown up, we got an Uber. When we got to the hotel, shuttle was sitting out front. Staff at front desk all claimed they hadn’t been the one to take our call. In the mornings, the shuttle only leaves the hotel on the hour, which was an awkward time for our flight, as we needed to be at the airport at 7 am, not leave the hotel at 7 am, and we didn’t want to go early at 6 am, so we ended up Ubering back to the airport also. The shuttle was one of the main reasons we picked this hotel and the advertising doesn’t mention the limited schedule. Extra 100 bucks wasted on Ubers when we thought we’d have a shuttle.
Other reason we picked this hotel was it had a sofa bed in addition to 2 queens so my teens didn’t have to share a bed. We asked when checking in for bedding to be sent up for the sofa bed. This was at 6 pm. Went out for dinner and shopping and when we returned to the room, there was no bedding. I placed another call to the front desk and requested bedding again. Finally at 11 pm, I went down to the front desk as we were all getting tired and we had an early flight. Again the staff at the desk all claimed they hadn’t taken my requests and actually got out their list to show me my room number wasn’t on their list of requests which seemed a little extreme instead of apologizing.
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