Unfortunately, this will be our last visit to the Adhara Hacienda Hotel. While visiting for the second time, we encountered the same issues: a malfunctioning toilet and a very degrading, hateful front-staff attendant.
The second stay was on June 20-21. The toilet was malfunctioning, and the same hateful front desk attendant was there. However, this time she proceeded to argue with us and refused to provide basic assistance.The front desk attendant didn't look at us in the eye, and had pure hate in her eyes. This was very unpleasant and extremely unwarranted. We checked out early in the morning, 7:50 a.m., and she did not care about our pending flight. She should be fired. However, the worse part was when the kitchen staff told my husband that American money was not good in Mexico and refused to exchange money so that we could wright out luggages (,the only hotel that required pesos to weight the luggages,). The only reason for the stay was that we enjoyed the pool and bar services the last time we visited. The staff by the pool was very nice. I will not recommend this hotel.The woman at the front desk, as well as the breakfast staff, are the worst I have ever encountered (and I travel a lot).
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