Unfortunately, our experience at The Tennessean fell far short of the luxury standard the hotel advertises. We stayed for four nights and were disappointed from the moment we arrived.
Despite traveling with my two adult daughters, we were initially assigned a room with only one queen bed. To make matters worse, the room was on the second floor with a view of air conditioning units rather than anything remotely appealing.
Upon arriving on our floor, we immediately noticed there was no carpet in the hallways. We later learned there had apparently been flooding a few days earlier. While I understand that unexpected situations happen, it would have been appreciated if guests had been notified in advance so we could have made an informed decision about whether to keep our reservation or seek alternative accommodations.
The hotel did move us to the third floor, but the conditions were much the same. The hallways still lacked carpeting, and there was a lingering odor of dust and damp concrete throughout the area. The smell was strong enough to aggravate our sinuses and made the stay uncomfortable.
Housekeeping was another disappointment. Our room was stocked with only one roll of toilet paper, and there were no additional rolls anywhere in the room. After discovering this late in the evening, we were forced to use tissues until housekeeping brought additional supplies the following day. This is a basic necessity that should never be overlooked. I will not be staying again.
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