The hotel was fully booked for a wedding party. On the first night, the noise was so loud that I could not sleep, until at stopped at 0255. When I questioned the reception staff the next morning, they initially told me I must be a light sleeper (I am a former Gunner and nearly deaf!). They then admitted the room was above the bar and moved us to a more distant room, as there was a second wedding booked in for the Sunday night. (The second room had a faulty light which could only be switched off fully by removing the key card and blacking everything out.)They arranged a £50 refund, which has allegedly been sent. You have to pay £50 per couple to swim and use the spa facilities, so we booked a time slot for the second day. When we turned up to our booked time, we were told it was full and asked to come back in an hour, which would have meant finishing at 9pm and missing dinner, so we declined. The food was excellent throughout and the staff were great, but a very poor first night sleep and the poor administration, means I would not rush to go back. If the £50 refund ever turns up, I will use it to book somewhere else that does not charge £50 for a swim!
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