I am very disappointed. First, Expedia doesn’t tell you about the deposit you have to cough up before you have paid for the room in full. It has been 7 days and I STILL haven’t received my deposit back! The people at the Hyatt assured me,upon check out, that it should only take 1-3 days! That money was for other things and ruined them. Of course had I known about it I wouldn’t have booked my stay there in the first place!
Also, the parking garage, attached to the hotel, is not explained at check in. So be prepared to deal with an unmanned 3rd party company who will only let you out of the garage if you pay or can insert the room key OR if you pay OR cause a fuss! No explaining of how to exit the garage or questions about where you parked…providing them with ample opportunity to make sure you are aware of their parking garage rules, or costs associated with visitors etc.
I’m 61 years old and don’t, actually CAN’T, read the fine print! I’m sure I’m not alone on that!
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