Overall, we had a great stay thanks to many of the incredible staff members. The valet team, bellmen, housekeeping, and the pool/bar staff were all outstanding! They were friendly, attentive, and genuinely made us feel welcome. Their excellent service was the highlight of our visit.
Unfortunately, our experience with the front desk was disappointing. The air conditioning in our bedroom never worked properly. After reporting the issue, we were told an engineer had been sent to our room, but nothing changed. We ended up leaving the living room A/C running at full blast with the bedroom door open just to make the room comfortable enough to sleep in. The weather was extremely warm and humid.
It’s unfortunate that such a significant issue wasn’t resolved, especially when the rest of the staff provided such exceptional service. The employees working valet, bell services, housekeeping, and the pool/bar truly deserve recognition! They made a lasting positive impression despite the unresolved room issue.
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