I recently stayed at Swiss Hotel in Kuta, and overall, my experience was satisfactory with a few standout positives and some notable drawbacks.
The location is on a busy road, but surprisingly, the room was very quiet — and that was my top priority. I was pleased to have a peaceful, noise-free room, which made a big difference to my stay. I booked the Deluxe Grand room, and the size was good and comfortable.
The staff at this hotel are definitely a highlight — polite, professional, and welcoming. From check-in to breakfast service to the car park attendants, everyone was kind and helpful.
However, the cleanliness was disappointing. The room, the breakfast area, and the overall property felt dirty and neglected. Everything looks very outdated, which adds to the impression of poor hygiene even if it’s just age-related wear. The bathroom, particularly the bathtub/shower, was not clean.
The swimming pool on level 2 is small — not really suited for actual swimming — and the gym was okay but nothing special.
Despite the drawbacks, I did extend my stay. I would stay here again if I needed to, mainly for the quiet rooms and great service. However, don’t expect a modern, high-end feel — it lacks the polish of a true luxury hotel due to how outdated and worn it is.
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