We were waiting in the lobby since 2pm and didn't get our first room until 3:10. When we walked in the room, AC was broken, bathroom had urine smell, and shower room had smoke smell. The body wash jar was installed at sink(yes, you have to walked out the shower place to get it) and hand soap by the shower place. We asked for a different room due to the horrible smell and finally got the second room at 3:25. The room was clean but both shower jar and hand soap jar were totally empty. We booked a room for 4 people, they only left us ONE towel on the rack. A glass cup was dirty and it never got replaced even after we asked for room cleaning. Also, they gave us only two towels after the first room cleaning and we had to ask for more again. The front desk gave us two more towels bought fresh from IKEA and tags were still on it. I don't know about you, but I refused to use towel directly from store without washing it. Anyway, after the second time I talked to the front desk, they finally gave me washed and cleaned bath towels.
They certainly had a great breakfast buffet for sure, but not so much on the maintenance of rooms.
Parcheggio