Hotel Reception Desk assigned a room that was not ready for occupancy. Hotel Desk Reception did not give me another room after complaining about the A/C climate control system after about 50 mins inside the room. There was no change in (lowering) the temperature, nor increasing the Fan settings on the Climate Control system settings. I called House Keeping for someone to check the controls, After calling a second time, a Service Technician came to the room around the 30 min mark and assured me everything was alright, even though I did not notice any changes the whole time he was there. The Service Technician was there for about 20 mins before he left. Nevertheless, I then went down to the reception desk to ask for another room. A women at the reception desk said another service technician will come to my room to check it again. I went back to my room and waited. By this point I was angry and could not believe how bad the service at this hotel was. I considered checking out and going to another hotel. I called the reception desk in my room that I will be checking out. A women answered and told me the manager would like to talk to me. By this point, there was no going back. The Manager called my room begging me to stay and will get another room for me, as if to fix the whole problem. Too late for that. I'd had enough of this hotel's sorry ass service. Because it was booked through expedia, I have to contest the charge now (after the fact).
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