⭐⭐☆☆☆
I was disappointed with my stay at Mercure Sydney. For the price (about US$300/night), I did not feel it was good value. The room was very small, with barely enough space to open our luggage except on the bed. The lobby and reception area were also much smaller and less impressive than expected. Be aware that parking, early check-in, and late checkout all come with additional fees.
The biggest disappointment was the lack of flexibility and compassion. Checkout is at 10:00 AM, and on our departure day my son became ill, likely from jet lag. I requested a late checkout until 12:00 PM so he could rest until our family arrived to pick us up. I explained the situation several times and even asked that my request be escalated, but I was repeatedly told the hotel was fully booked. After being told there was absolutely no flexibility, I was then informed that a late checkout was available—for an additional AUD $40. That left a very poor impression.
The positives were the good breakfast, the in-room kettle with coffee and tea, and the convenient location near Chinatown and Central Station.
Overall, I would not stay here again. There are better-value options in Sydney.
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