dirty room upon check in.
air-conditioning not working properly in 35 plus degree weather (had to ask for a fan that took 2 days to come in and no sign of fixing the issue and no follow ups so we gave up on asking....
3 or 4 star hotel under 5 star umbrella and no proper service (smiling and saying hello is not a service) and also check the bills for over charge of same thing if you don't sign on the ipad going around. asked to talk to someone in charge for 3 days but it looks like no one is around but front desk always says let us talk to or superiors and we wil get back to you.
spa service is just up sells 50 minute service is around 34 min and the services they say that said no is added to you bill
over all good location but hospitality and service does not exist for 5 star rated place, if you dont travel much this might be a good place but 3-4 star service
Passeggino