This was one of the worst hotel experiences I’ve ever had and completely ruined the start of my trip. When I arrived to check in, I was told my room was no longer available due to an alleged “insect issue.” This explanation felt suspicious, and I later discovered the real reason was that my prepaid room had been given to someone else. Instead of being honest or taking responsibility, the staff used this excuse to cover up what appeared to be an overbooking situation. Rather than placing me in a comparable or upgraded hotel, they moved me to a different property down the street that was clearly inferior. The hotel I originally booked cost $88 per night, yet the replacement hotel was listed online for around $45 per night, reflecting the drastic downgrade in quality. The room smelled terrible, was poorly maintained, the shower was broken, and the bed was extremely uncomfortable. It was run down and not even remotely comparable to what I paid for. When I complained and asked for assistance, the staff and management were dismissive and unhelpful. The manager openly said he “didn’t care” and insisted that they had fulfilled their obligation simply by giving me any room, even though it was a completely different and substandard hotel. To make matters worse, the hotel repeatedly ignored Expedia’s phone calls and refused to cooperate in resolving the issue. The only reason this situation was resolved at all is because Expedia protected me as a customer.
This experience was terrible.
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