Overall the staying was ok.
The big issue I found was on the Food and Beverage department.
Went to the lobby/bar and waited for 10-15 minutes and nobody showed up. I found out later by asking that the bar was on the terrace. Went to the bar at the 7th level. Waited for another 15’ and nobody showed up either. I ended up leaving again to get a drink somewhere else outside.
I came back at 22:10 to the restaurant to grab something to eat, the waiter almost refused to let me sit, I then remarked the restaurant (kitchen) was open till 22:30.
I was being served with a terrible attitude from the waiter.
I used the spa, one steam room is not working, wasn’t greeted at the entrance either and I had to figure out things for myself.
For a 5 star hotel there is no excuses to provide for such a terrible service. I expect much more, and this are just the basics things to expect.
Stazione di ricarica per auto elettriche